Previous post: Custom LEGO Minecraft baseplates & more! Thanks to our large collection, chances are that you will find LEGO® spare parts or missing LEGO® bricks in our LEGO® shop for individual parts. Reply. I worked in the automotive industry until I retired, buying metal and plastic parts for cars. Log In Sign Up. A bit more common is misprinted parts; perhaps part of the printing is missing, or applied on the wrong surface. Missing Pieces. These days ot is hard to find good customer service, but after my experience with Lego my faith in humanity and customer service has been redeemed. Yes, LEGO’s customer service is excellent. Select the missing brick/s. On a slightly related issue, when it’s not a question of Lego’s failure but a customer one, I’ve found that long pieces that get bent — I’ve had some jammed in storage in SoCal heat for 20 years at a time — can be repaired. I also noticed my green smaller baseplates do not match up to my grey larger. Or even jst putting them ina ziplock bag inside your LEGO bucket would help them from getting scracthed. If you loose elements later on your own, you should pay for the pieces. Something else? Another element that has been having problems due to an old and worn out mould is the robot-arm that has been around since 1985 and is included in many sets. If you do find a broken part LEGO’s customer service is happy to replace it for you free of charge. Help Guide; Ask for Help; Rebrickable API; Downloads; Change Log (data) Commit Log (code) Mobile/Web Apps; Bricksafe - Free LEGO … . However even with LEGO’s impeccable track record of accuracy, if they make a 0.001% mistake, that would still mean a few hundred people might experience a missing part, and they always fix it. I recently purchased 3 new green baseplates as well as an early purchase of some “Elves” sets. Eric Schoon is a writer for Review Geek and has spent most of his life thinking about and analyzing products of all shapes and sizes. Bricks & Pieces; Help Topics; Device Guide; Location; Enter set number; Choose brick; Your Info; Confirm; Check summary; Where do you live? If you are not happy, call them. Copyright of theBrickBlogger.com. I have some acquaintances going to the US. Sameer from New Zealand inserted the tiny piece of … I can’t Bricklink them, or Pick-a-Brick them, or buy them in any way, because I can’t buy online. Also, certain colors can be more prone to cracking and braking than others. Read our Terms of Service & Privacy Policy & Affiliate Disclosure. They will send you the missing bags and take note of the problem. Your best course of action is to call LEGO’s customer service right away. I have loved my Lego set. Quite impressive, in my opinion. If lego doesn’t do that part anymore (worth asking first), then i have a look either on ebay for collections of junk and try to spot your missing part (old lego kits are excellent for hunting for, i had a missing piece from 918 and found it in another seller for pennies mixed in with some odd junk)OR i go to bricklink and hunt specially for the piece i need- the unfort point is … In my experience 99% of the time the missing part fell to the floor during building, got stuck in another piece, or is still in the packaging. Being lifelong fans of LEGO®, we truly respect every part of the brick. That’s stealing. You can also download the LEGO Building Instructions app (for iOS or Android), which has instructions for sets dating back to 2015. You expect to spend quality time putting the set together either by yourself or with your building-buddies. LEGO is very good at making sure that every set contains exactly what it supposed to. I have the gorilla guy from series 3 and it never had its head piece. But in the Christmas Market set there was a mini fig that fell from a counter to the floor. Because of this, the pieces come in multiple smaller bags for the sake of organization. Again, the answer is to contact LEGO’s customer service. So, the kids arrive home from carpool and find several hundred dollars worth of this stuff (at 1980’s prices) and I tell them it’s a mistake and we have to return them. LEGO® DUPLO® sets have larger pieces which are specially designed for children under 3. I only ever had one missing part from a Lego set, and that was a yellow technic piece in the Creator Fire Brigade. This is what we will be discussing today. The above article may contain affiliate links, which help support Review Geek. This could be either at a local retail shop (like Wal-Mart or Toys’R’Us) or an online retailed like Amazon. Mistakes in the manufacturing and packaging process happen all the time. They said they would send the kids a “gift”. ➡ MISSING LEGO ELEMENT(S): Opening a brand new LEGO set is always an exciting event. It’s great how simple LEGO has made the process of replacing bricks. Thanks for sharing your story, and enjoy your X-wing! I had asked for some replacement parts and they had my address on record and mistook it for someone else. Posted by. Typically, you will find pieces that are part of sets you can currently find in retail stores. I stayed up until 1 AM (again) last night playing with it after work. Although very rare. I was missing pieces according to the lego app but then I opened the paper manual and it called for completely different pieces to build the same section and all of a sudden I’m no longer missing pieces. So the best thing you can do is to report issues through the system.”. Oh, well for example, I have a face from the newest castle line that has a little fading in the eye, it didn’t when I got it though, the only thing I can think of is the buckets I was keeping heads in wearing the paint off. Of colors, my 42006 Excavator came with three different shades of yellow parts. If you do know the set number, however, it’s as simple as selecting the parts you need from the menu. Worry not if you already threw away the box for your set—you should have no issue finding the set’s number online (websites like BrickLink are great for this). LEGO’s quality control is excellent though, so they will take all the information necessary from you to track down where the issue was and correct any problems. Missing Lego piece falls out of seven-year-old boy's nose TWO YEARS after he pushed it up his nostril. The bags are usually numbered based on the building instructions, but please note that there are usually several #1 bags all related to the first steps in building, then several #2 bags, etc. I have been building Legos since I was a kid in the 70s and now my kids are really in to it as well. No problem, with … Missing lego pieces. The only thing I can think of is that you might be using some kind of oil or soap that melts off the print as you handle the pieces. All Rights Reserved. I have the entire collection of LEGO Dimensions. Reply. All other colors were fine, and the whole set is just so much fun. That said, I did have a great misprinted piece from a knock-off brand (in this case, Sheng Yuan)—a LOTR orc’s left arm wasn’t completely formed, so the hand piece didn’t fit inside. Student Posted Nov 13, 2018 Next: Machine Learning and Radiologists: Friends or Foes? The Missing Piece: How Lego Found Open Innovation at a Critical Time By thisisapseudonym. Keep in mind that the parts are sent from Europe, just like with PAB and replacement parts. We want more LEGO® in more hands and work hard to make that happen. Okay, so let me start off by saying I fully understand a piece missing from a set here and there. 1. With how small LEGO bricks are, it’s understandable that one or two may occasionally be left out of a box, even if it is a bummer. I also had a white 1×6 in The Grand Emporium that should have been tan(thank [fill it in yourself] for my collection of parts). . I lose tons of parts, and I’m careless enough that some clips have broken; I mean, if, say, I can use the Pick-a-Brick service to replace said parts, their option is pretty limited, and my luck would have it that the part I lost/broke is not in there…, Fikko, LEGO does sell pieces through the replacement service as well. And they apologized. Or if your imagination leads you or your child to build something totally unique and original, this is where you can find some piece that you might need. Search the Red Ghost in your web searcher and check it out. You can get a small box just for those, along with other special/printed pieces. If someone keeps claiming that pieces are missing from their sets on a regular basis, they know something is amiss, and they can and will refuse service. . I’m not going to replace those though, as I’m not much bothered by it. where about half the pieces cracked within about six months of sitting assembled in a drawer. Share. LEGO Certified Professional Positions Available! both where minifigures: the Hair (or whatever you wish to call it.) Lots of times minifigure heads are printed a little too low or too high, but LEGO customer service is great. I remember when I bought the 8862 Backhoe loader (still my favorite set after 25 years, I was missing a few small bushings, and had a cracked piece, straight out of an (undamaged/unopened) box! I can only think of two times when I had a problem with missing pieces. Apparently something went wrong on our end, maybe try again later, we'll look into it. We take inspiration from those words in everything we do … I’m okay with the Nindroid’s face, but if Dareth’s torso is messed up, what’s the point of making a minifig of him? In fact in all the LEGO sets I have ever gotten I have only run into a truly missing element issue once (in a recent LEGO Mixels set). I have complained to Lego, don’t subject us to China bullshit, but I guess they are. As I mentioned in the article, the issue with the new baseplates is a known problem. , My sons have received three sets in the last few months and in each set at least one piece has broken. LEGO as a company takes responsibility for this and can help you resolve any missing parts you may have in your new LEGO set.
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