My manager had a breakdown as a result of being poorly treated by company,(we had high targets and she would often put in 60+ hour weeks to get us there) and then the same happened to my fellow supervisor I was left to run the store during a refit, with no support, and on minimum wage. I will always be pleased to shop with a company with such high ethical standards and commitment to customer care. For me, I could definitely be 'myself' at work far more than in corporate environments, and it took leaving to appreciate the value in this. A hair conditioner that now cannot be used in the shower???? A free inside look at company reviews and salaries posted anonymously by employees. Took two weeks to receive 3 bath bombs. They are not authored by Glassdoor. This cream is one of the nice that we’ve come across, so we sincerely suggest which you order it today! 863 Lush reviews. Management hire supervisors consistently from outside the company, so you are being led by inexperienced fools. It cost me £35 a month and I subscribed for 2 months, in the first box the flowers were dried out and the petals just fell off the flowers and the second box the flowers were in bud but did not flower just died. Your response will be removed from the review – this cannot be undone. Absolutely dreadful. Learn about Lush Cosmetics culture, salaries, benefits, work-life balance, management, job security, and more. A free inside look at company reviews and salaries posted anonymously by employees. Learn about Lush Cosmetics culture, salaries, benefits, work-life balance, management, job security, and more. Needs to hire from outside the company or train the staff. Thanks! As a frequent visitor to their stores, I have always been impressed at the enthusiasm and consideration shown by the service assistants and was not surprised to be provided with the same standard of customer care over the phone. Now could they show some genuine, demonstrable care about their customers? Take care of yourself this product works. I went to check online and apparently one of the causes could be the recipe itself not having enough baking soda! If a product is unavailable then deduct and return the price instead of charging me fully for less than half of the amount, and find a way to send fragile bath bombs like this so it isn't broken into pieces. The late arriving product had a use by date of the 15th Feb I received it on the 13th. Providing an excellent customer service has improved my language skills which will have a positive impact in future. The staff at the store level were simply lovely and the women at HQ blew my socks off with their exceptional response to my issue. 2.5. www.lu sh.co.uk. So thank you at least for this discovery!I'll use the voucher pots but after that, I'm probably LOST AS A CUSTOMER to Lush!Well over a dozen wrongs & faults!! Purchase two Buffy. Lush reviews (www.lushusa.com): Lush lift. The tablets also offer more payment options and faster transactions, meaning customers are less likely to ab… Lush. Customer Service Representative (Former Employee) - Vancouver, BC - 16 February 2021 I loved working at Lush for the first little while. Lush is extremely expensive, so instead of buying products I was given testers by the staff so I could take them home and test them on my skin (my skin is pretty sensitive and I didn’t want to waste money if it make my skin worse). There are 6 customers that Lush, rating them as excellent. Your experience matters. Stays on longer. I was very disappointed cause i found bath fizzers at Superdrug for a fraction of the price that did the same exact thing - NOTHING!! I love using honey I washed my hair and the kids love fun!! Delayed delivery. Need an order to be delivered by the 13th at the latest and I've now spent upwards of 2 hours on hold after being lied to yesterday about delivery times. Missing broken products. I chose a replacement which was immediately ordered for me and I got an email confirmation of replacement order straight away. When I asked for a payrise I was told no. Johnny was very professional, was able to sort out all my queries and offered to throw in a extra complimentary product. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you. Kind regards,Kelsey, Ayrton and Holly x. I have been using lush lift since September 2020 till now January 2021...I have noticed a big change in my skin. Found both (same batch) were grainy/sandy, cutting my skin (staff didn't leave long enough in grinding machine! Haven't tried the others yet. and I’ve been so impressed. An item was missing from my order so I contacted customer service. I've used this mask before and it didn't smell like this. She explained that they were very busy but was very sorry for my experience and went out of her way to put this right. REALLY. I placed an order over 3 weeks ago, and still no updating to tracking. The last straw was repackaging the amazing Veganese hair conditioner IN A TUB instead of the usual bottle. of course but never mind that) and went to queue up at the post office to post it.4/ Then I took more photos, as requested by Trish: of the post office receipt, and emailed; included my address & names for a refund by cheque.5/ Refund by cheque denied. A free inside look at company reviews and salaries posted anonymously by employees. The advisor, Emma W, was very professional and helpful - her assistance with my query was invaluable. Very diverse workplace. This was supposed to be a special gift, I had saved up to buy this gift for my mother and given the price I expected a much better quality product. A free inside look at company reviews and salaries posted anonymously by employees. Great part-time way to grow your career while still at uni, Not perfect by any stretch, but a lot of good points, Great company but hard work if not passionate about sales. Not great! I am disappointed with this treatment. Contact us. Customer service done right. Lush la While I was there, I met some incredible people, learnt a lot and really came out of my shell. -Great products The advisor, Emma W, was very professional and helpful - her … Hello Select your address All. I ordered several bath bombs as a surprise gift for my sister. My order arrived nicely packaged and that's all the positivity I can give. What a cheek!I have now received a sensible and polite email offering a refund. She agreed. Theirs certainly is. And never, ever, is there a human being on the end of the customer care lines. Pros & Cons are excerpts from user reviews. Don't expect a career coming into this Lush shop. The shape is awkward, hard to hold. I used to take such pride in buying from lush but over the past 2 years poor customer service, and over priced products have completely changed my perception of this company. As supervisor it was my job to feedback every time … I sent a couple of emails over the course of about 10 days but didn’t get a reply. Voice your opinion today and hear what 1479 customers have already said. No upward movement & requested training never occurs. 800 Lush reviews. Cons. Today I called and after the briefest of waits, a very apologetic and helpful lady has resent the missing item on next day delivery. Please can this email reach him as I would love him to know how amazing he is! Verified Purchase. ((edit)) This has been dealt with by a wonderful customer service representative called Sharon. This will replace the current featured review for targeted profile. Lush Canada chat customer service is bad Always call Lush for customer service, because the Lush Canada customer service chat team is really terrible and rude. I am a long-time LUSH customer, but I am now so frustrated I am looking around for something else. LUSH ha great products, but *extremely* poor product management and customer care. Forget snaking last minute shopping queues and soundtracks of endlessly looping talent show contestants, you're more likely to find these Christmas cards lining the mantelpiece: " Dear Santa, Please don't bring me any chocolates because they're very fattening. Pondering the kissing technique of Simon Cowell might not be how you planned to spend this Christmas. My colleagues and management were really supportive and friendly, offering a help in every situation. Find helpful customer reviews and review ratings for Lush at Amazon.com. Happy holidays everyone! Recently, Lush overhauled its till system in its flagship Oxford Street London store, introducing a brand-new payment concept. You can call Lush at toll free number, write an email, fill out a contact form on their website www.lushusa.com, or write a letter to Lush, 8680 Cambie Street, Vancouver, British Columbia, V6P 6M9, Canada. I will be definitely coming back to this store!! - Clique staff ); B/ The date is on each box, so receipt not needed to date the purchase; C/ Lush are the only suppliers, so whom else could it be bought from? Thank you again Scott! Outstanding customer service. Outstanding customer service. The bath bomb I ordered cost £12+ and was broken into pieces the styrofoam didn't do anything to protect it. Great product with great ethics, made my friends for life there, discount! I was slightly sceptical about ordering from here initially given the negative reviews but it certainly don’t reflect my experience. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! (lushlawn.net): Over charge. How many stars would you give Lush? Lush ranks 2nd among Bath & … Looking through the comments it sounds like a bunch of entitled Karen’s throwing their toys out the pram. Lush has a consumer rating of 4.51 stars from 160 reviews indicating that most customers are generally satisfied with their purchases. Meet interesting people. So no proof needed here either.10/ I wrote: " I think it's a bit late to ask now, after I took the trouble of returning faulty products, taking pictures, phoning, writing etc, and the pots are gone. My recent experience with Lush customer service was exceptional. I sent them a chat explaining that my Twilight bath bomb was faulty. appalling customer services I love lush products and so recently signed up to their monthly subscription box of flowers and lush products and what a disappointment. - Lies within business. Yodel, shockingly (/s), completely messed up my delivery up to changing my address so the driver couldn't find my building, twice. And no compensation, and barely a tiny apology at some late point...Still waiting for the manager's response after their supposedly getting my email forwarded to!No holding my breath though. How cheap does she think my time is? I always buy a lot. The company threatens staff (this may have changed) with the '1000s of others want this job' and this means they often take advantage of staff. Lady with long dark hair, forgot to ask about the name was absolutely amazing - very informative, professional, super nice and friendly and just made my day! Pre-covid... enjoy visiting their stores and seeing/buying their products! LUSH Customer Service : rated 4 out of 5 on MakeupAlley. I phoned especially to know exactly what to do".I barely got one instance of APOLOGY at the end! This is the first time I’ve ordered from LUSH online [the flagship store is walking distance from me!] WHO MAKES THESE DECISIONS??? Are you sure you want to remove this review from being featured for targeted profile? I just want to share my experience I received few minutes ago in Lush store in Clapham Junction station. No Trish, £4 is not covering my time or making up for anything. I wouldn’t recommend their products or their customer service. Whenever anything goes wrong Lush are disinterested in finding a resolution and treat you with resentment as opposed to genuine care and customer service. There wasn't really any downsides to the job. Cart All. While I was there I was one of two supervisors. Either she lied + didn't, or even the manager is bad & couldn't be bothered.2/ Bought 2 pots of Celestial in provision right before lockdown. Contact Lush customer service. No results after 3 years and billing dispute - naturally. There was no HR, felt taken advantage of, felt culty. I purchased a Mother’s Day box for £50, the bath bombs were solid and didn’t dissolve and Lush were completely disinterested in resolving this for me. Face mask. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. - Colorado Springs, CO, United States Area. By truly understanding customer behaviours and expectations, LUSH employees offer a very tailored and enhanced customer experience. A free inside look at company reviews and salaries posted anonymously by employees. !But it's really disappointing and misleading! ).3/ Requested a return. I ordered online but the package arrived missing an item. 788 Lush reviews. - Livable wage, but not livable hours - No HR; everything is based on the management of the store so good luck if you don't get along with them - Takes a lot out of you and while Lush push mental health awareness… The discount is 50% !! I'd have to send my bank details insecurely by email.6/ Only after several emails later, at that late point and despite all the instructions given before - BOTH on the phone + emails, Trish finally asked me for a receipt!7/ I said the pots were bought as provision a month earlier and I didn't have a receipt. | Read 1,701-1,720 Reviews out of 1,837 I called up lush customer service spoke a lovely, polite and helpful lush employee named Johnny. We spend our days searching at lots of pores and skin care merchandise and sometimes, it could be tedious, however, we in no way get unwell of locating one which can be made with great and care. But, at ARTHOUSE Meath, Christmas looks a little different. It smelt really bad! Lush Reviews 1,914 • Poor . Fantastic customer service! 2.6. lush-cosmeti cs.co.uk. Most of management were great. At LUSH Cosmetics I have developed more skills in communication and approaching customers. Such a shame but the company is day and night from what it used to be. One of my items was missing - the staff on chat were super helpful (esp Giannah) advised me that the product was out of stock (email had gone to my spam folder) and offered a replacement or refund. LUSH--The best products and customer service ever! We hope you've all had a wonderful run up to the end of 2016 and are ready to take on 2017! They arrived unwrapped in a box much too large, full of something like polystyrene - & the message "packaging is rubbish". Reviewed in the United States on January 14, 2021. Read honest and unbiased product reviews from our users. I was very impressed with Lush's customer service regarding a situation I recently experienced with a product that the store did not have in stock. "Living wage, 50% discount, good vibes" (in 107 reviews), "Good products, great staff discount, great team" (in 54 reviews), "Some issues in management, long hours at Christmas" (in 18 reviews), "Stressed customers, busy shop floor and learning info about products" (in 18 reviews), great team, work-life balance, opportunities to grow, demanding esp during the holiday season, not enough communication or guidance from senior management, Lots of training given and was refreshed every few months. I won’t ever be purchasing from Lush again. Please save your money and stay far away from Lime Lush! My order. Me, my partner and his 6 year old niece came into to Lush Derby for a shopping trip and we were greeted by Scott. Scott is a true asset to your company and deserves so much credit for the outstanding service he provided us. I would love more shops. In store shopping is fine and I love their products but ordering online is a nightmare. The advisor, Emma W, was very professional and helpful - her assistance with my … The advisor, Emma W, was very professional and helpful - her assistance with my … As a frequent visitor to their stores, I have always been impressed at the enthusiasm and consideration shown by the service assistants and was not surprised to be provided with the same standard of customer care over the phone. So unless it doesn’t turn up tomorrow, they have more than redeemed themselves for me. - Company's ethos, - Management in house 804 Lush reviews. To get your bottle, order proper from the reliable Lush … This seems ubsurd to me now. I worked at lush a long time ago, for 4 years. Lush Lift Serum Review. Slow to develop staff outside of middle management. It obviously wasn’t fresh. Very appreciative, My business wouldn't survive a week if I gave such bad service, In store shopping is fine delivery is a no go, Environmentally-conscious packaging, cruelty-free products & fast delivery. Lush really is an innovative company. See 27 member reviews and photos. My recent experience with Lush customer service was exceptional. Visit this website www.lu sh.co.uk. As a frequent visitor to their stores, I have always been impressed at the enthusiasm and consideration shown by the service assistants and was not surprised to be provided with the same standard of customer care over the phone. © 2021 Trustpilot, Inc. All rights reserved. Join the 1,837 people who’ve already contributed. Lime Lush customer service is useless and pretty much claims that this is not their problem. !I'd stayed home for that.They can spend extra on card boxes & tracking but not on being fair to a customer.14/ The only good thing about all this was FINDING THE PERFECT SUBSTITUTE to this expensive Celestial cream while I was missing a facecream - and cheaper and more natural and nicer too!Found it at Boots the chemist: It's Weleda's Baby Face Cream.Smells a delight. Which I am very grateful for and excited to try. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Lush Cosmetics Reviews 1,479 • Poor . He was so helpful and was stood with us for at least 15 minutes whilst my partners niece was trying to find the prettiest and sparkliest bubble bars. It seems very attractive - good pay, decent hours, friendly team and massive discounts on products! - Pushy … It's all well and good that LUSH concerned about he environment. We will definitely be coming again as he made us all feel welcome! This is 2021 shipping ins delivering does not take that long. I was also was an instore trainer and had to make my own training materials in my own time, unpaid. There is a line between being a "family-run business" and maintaining a level of mediocrity due to nepotism, Great benefits and freebies, amazing colleagues, thorough training, fun environment, great parties, the skills you learn would be transferrable to other jobs, would be an ideal retail job if you don't mind a busy shop floor (I loved it), Poor work/life balance as burning yourself out in order to get your work done is sometimes encouraged and celebrated, management often discourage you from progressing if you leaving their team would be an inconvenience to them, sickness and illness is handled poorly, rubbish pay for what's expected of you (in certain roles), Good, kind colleagues
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