I've used this mask before and it didn't smell like this. Face mask. Great part-time way to grow your career while still at uni, Not perfect by any stretch, but a lot of good points, Great company but hard work if not passionate about sales. Your response will be removed from the review – this cannot be undone. - Pushy The late arriving product had a use by date of the 15th Feb I received it on the 13th. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! They arrived unwrapped in a box much too large, full of something like polystyrene - & the message "packaging is rubbish". Lots of effort and funds set aside for charity grants. -Great products “ I have been a loyal customer of Lush for years and have never had to interact with customer service, but knowing how rude and unhelpful their customer service is, I will be reconsidering giving them my business. Their products and service are amazing and I … This Christmas, ARTHOUSE Meath's artwork decorates The Freeze knot-wrap To learn more, head over to http://glassdoor.com/slink.htm?key=vQCXq and http://glassdoor.com/slink.htm?key=vQCXS. This is 2021 shipping ins delivering does not take that long. - Company's ethos, - Management in house You can call Lush at toll free number, write an email, fill out a contact form on their website www.lushusa.com, or write a letter to Lush, 8680 Cambie Street, Vancouver, British Columbia, V6P 6M9, Canada. I am also very tired of finding a fantastic product that really works for me and is obviously selling well, only to have it discontinued without warning and for no fathomable reasons. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About Lush Cosmetics Reviews 1,479 • Poor . 850 Lush reviews. I am a long-time LUSH customer, but I am now so frustrated I am looking around for something else. The advisor, Emma W, was very professional and helpful - her assistance with my query was invaluable. Haven't tried the others yet. If a product is unavailable then deduct and return the price instead of charging me fully for less than half of the amount, and find a way to send fragile bath bombs like this so it isn't broken into pieces. Reviews from Lush Cosmetics employees about working as a Customer Service Representative at Lush Cosmetics. He was so helpful and was stood with us for at least 15 minutes whilst my partners niece was trying to find the prettiest and sparkliest bubble bars. I went to check online and apparently one of the causes could be the recipe itself not having enough baking soda! ).3/ Requested a return. Whenever anything goes wrong Lush are disinterested in finding a resolution and treat you with resentment as opposed to genuine care and customer service. ); B/ The date is on each box, so receipt not needed to date the purchase; C/ Lush are the only suppliers, so whom else could it be bought from? It seems very attractive - good pay, decent hours, friendly team and massive discounts on products! A typical day at Lush consists of a day focus which was selling products to customers through a consultations and fun activities such as demos and testing products on customers. Learn about Lush Cosmetics culture, salaries, benefits, work-life balance, management, job security, and more. Voice your opinion today and hear what 1479 customers have already said. No upward movement & requested training never occurs. Thanks! Visit this website www.lu sh.co.uk. Fraction of the price. Lush la - Living Wage Both the bath bomb and shower jelly have been reissued. Best Sellers Today's Deals Prime Customer Service New Releases Books Fashion Kindle Books Gift Cards Toys & Games … Contact Lush Lawn customer service. No Trish, £4 is not covering my time or making up for anything. Generally an inclusive company although that’s only been noticeable in the last 2 years. All seemed fine - even though I was surprised by a request of photos; but I complied & and even managed to take VG close-ups where the grainy-ness showed very clearly.Still had to post them (to be binned on reception).I made the package (no refund of packagings, ink, time, etc. I would love more shops. I'd have to send my bank details insecurely by email.6/ Only after several emails later, at that late point and despite all the instructions given before - BOTH on the phone + emails, Trish finally asked me for a receipt!7/ I said the pots were bought as provision a month earlier and I didn't have a receipt. !But it's really disappointing and misleading! It was great for my confidence and some of the folks I met there I think I will know forever. The advisor, Emma W, was very professional and helpful - her assistance with my … There was no HR, felt taken advantage of, felt culty. Ordered 3 Lush soaps online. A free inside look at company reviews and salaries posted anonymously by employees. Today's team is eager to answer your questions. - Benefits / Discount Never dull See 27 member reviews and photos. Engaging environment I would have been happy to wait given we should cut down on our footprint. My recent experience with Lush customer service was exceptional. Join the 1,837 people who’ve already contributed. Lush expects a lot from sales assistants / lower paid part time roles; the high expectation are challenging to manage against. Experience rated for great products but lack of accessibility / proximity to their shops. Needs to hire from outside the company or train the staff. I'm disappointed it was a waste of £60+ and I'll never order again. Also, I find they are always busy. I called up lush customer service spoke a lovely, polite and helpful lush employee named Johnny. I was also was an instore trainer and had to make my own training materials in my own time, unpaid. I phoned especially to know exactly what to do".I barely got one instance of APOLOGY at the end! Read employee reviews and ratings on Glassdoor to decide if Lush is right for you. … (lushlawn.net): Over charge. 789 Lush reviews. of course but never mind that) and went to queue up at the post office to post it.4/ Then I took more photos, as requested by Trish: of the post office receipt, and emailed; included my address & names for a refund by cheque.5/ Refund by cheque denied. As a frequent visitor to their stores, I have always been impressed at the enthusiasm and consideration shown by the service assistants and was not surprised to be provided with the same standard of customer care over the phone. The shape is awkward, hard to hold. Johnny was very professional, was able to sort out all my queries and offered to throw in a extra complimentary product. Either she lied + didn't, or even the manager is bad & couldn't be bothered.2/ Bought 2 pots of Celestial in provision right before lockdown. Like several others, I never received the item I ordered. Customer Service Representative (Former Employee) - Vancouver, BC - 16 February 2021 I loved working at Lush for the first little while. Pondering the kissing technique of Simon Cowell might not be how you planned to spend this Christmas. 800 Lush reviews. I bought 3 bath bombs thinking to have a foamy bath but bath bombs did not produce any foam at all , just a flat coloured water! As a frequent visitor to their stores, I have always been impressed at the enthusiasm and consideration shown by the service assistants and was not surprised to be provided with the same standard of customer care over the phone. I will always be pleased to shop with a company with such high ethical standards and commitment to customer care. Please visit http://glassdoor.com/slink.htm?key=vQC7n to find out more! What a cheek!I have now received a sensible and polite email offering a refund. I have been using lush lift since September 2020 till now January 2021...I have noticed a big change in my skin. The tablets also offer more payment options and faster transactions, meaning customers are less likely to ab… They are not authored by Glassdoor. +44 1202 930051. wecare@lush.co.uk. The last straw was repackaging the amazing Veganese hair conditioner IN A TUB instead of the usual bottle. Thank you again Scott! Missing broken products. She was overjoyed and these made a lovely treat to banish away the lockdown blues! - Clique staff 2.5. www.lu sh.co.uk. An item was missing from my order so I contacted customer service. Find helpful customer reviews and review ratings for Lush at Amazon.com. Please can this email reach him as I would love him to know how amazing he is! There is still a start-up mentality, and a family run business vibe; this has pros and cons in itself. We have lots of exciting positions that have opened up within Lush . LUSH ha great products, but *extremely* poor product management and customer care. My order. The company threatens staff (this may have changed) with the '1000s of others want this job' and this means they often take advantage of staff. Take care of yourself this product works. Stays on longer. Angry. Purchase two Buffy. My colleagues and management were really supportive and friendly, offering a help in every situation. 788 Lush reviews. In store shopping is fine and I love their products but ordering online is a nightmare. Management hire supervisors consistently from outside the company, so you are being led by inexperienced fools. I was very disappointed cause i found bath fizzers at Superdrug for a fraction of the price that did the same exact thing - NOTHING!! I worked at lush a long time ago, for 4 years. It has replaced its regular till system with Android-powered tablets, which enables staff to roam around, and allows customers to checkout and pay anywhere in the store. Took two weeks to receive 3 bath bombs. You can call Lush Lawn at toll free number, write an email, fill out a contact form on their website lushlawn.net, or write a letter to Lush Lawn, 1942 Star Batt Dr, Rochester Hills, Michigan, 48309, United States. Found both (same batch) were grainy/sandy, cutting my skin (staff didn't leave long enough in grinding machine! I won't buy again for sure , bought 3 , first and last!! Verified Purchase. Learn about Lush Cosmetics culture, salaries, benefits, work-life balance, management, job security, and more. Scott is a true asset to your company and deserves so much credit for the outstanding service he provided us. The shower jelly I ordered was meant to be the 240g twilight edition, I received just one 100g with a cracked cover. 804 Lush reviews. Kind regards,Kelsey, Ayrton and Holly x. Me, my partner and his 6 year old niece came into to Lush Derby for a shopping trip and we were greeted by Scott. It smelt really bad! This cream is one of the nice that we’ve come across, so we sincerely suggest which you order it today! One of my items was missing - the staff on chat were super helpful (esp Giannah) advised me that the product was out of stock (email had gone to my spam folder) and offered a replacement or refund. Lush Reviews 1,914 • Poor . So unless it doesn’t turn up tomorrow, they have more than redeemed themselves for me. Hello, Sign in. I ordered online but the package arrived missing an item. A free inside look at company reviews and salaries posted anonymously by employees. How many stars would you give Lush? I always buy a lot. The bath bomb I ordered cost £12+ and was broken into pieces the styrofoam didn't do anything to protect it. Pushy sales techniques. Contact Lush customer service. No results after 3 years and billing dispute - naturally. I am disappointed with this treatment. appalling customer services I love lush products and so recently signed up to their monthly subscription box of flowers and lush products and what a disappointment. For me, I could definitely be 'myself' at work far more than in corporate environments, and it took leaving to appreciate the value in this. Now could they show some genuine, demonstrable care about their customers? and I’ve been so impressed. How cheap does she think my time is? Lime Lush customer service is useless and pretty much claims that this is not their problem. This seems ubsurd to me now. Cons. - Unreliable management Customer service done right. All 14 below points are relating to just 1 occasion - yes, that bad.1/ I'll start with the last straw: Trish said she would forward my complaint to the Manager (as well as to feedback department); but I never heard again from Lush after that. The package arrived in pristine condition, plastic-free and carefully packed with swift delivery to boot. My manager had a breakdown as a result of being poorly treated by company,(we had high targets and she would often put in 60+ hour weeks to get us there) and then the same happened to my fellow supervisor I was left to run the store during a refit, with no support, and on minimum wage. I was slightly sceptical about ordering from here initially given the negative reviews but it certainly don’t reflect my experience. Most of management were great. As a frequent visitor to their stores, I have always been impressed at the enthusiasm and consideration shown by the service assistants and was not surprised to be provided with the same standard of customer care over the phone. Disappointed when they shut the Covent Garden branch and there's not many places in central London to visit for Lush!! Account & Lists Account Returns & Orders. The face mask which cost £20 was leaking and of poor quality when I opened it. To get your bottle, order proper from the reliable Lush … The advisor, Emma W, was very professional and helpful - her … 2.6. lush-cosmeti cs.co.uk. Such a shame but the company is day and night from what it used to be. A free inside look at company reviews and salaries posted anonymously by employees. LUSH--The best products and customer service ever! Read honest and unbiased product reviews from our users. So no proof needed here either.10/ I wrote: " I think it's a bit late to ask now, after I took the trouble of returning faulty products, taking pictures, phoning, writing etc, and the pots are gone. WHO MAKES THESE DECISIONS??? By truly understanding customer behaviours and expectations, LUSH employees offer a very tailored and enhanced customer experience. Pros & Cons are excerpts from user reviews. Please save your money and stay far away from Lime Lush! So thank you at least for this discovery!I'll use the voucher pots but after that, I'm probably LOST AS A CUSTOMER to Lush!Well over a dozen wrongs & faults!! Lush really is an innovative company. Lush Canada chat customer service is bad Always call Lush for customer service, because the Lush Canada customer service chat team is really terrible and rude. So basically, I took ALL THIS TROUBLE (phone, emails, photos, packing, printing a note, posting, more photos, more emails etc and frustration) JUST TO END UP at step ZERO, left without my pots, left with the embarrassment of having to return to my shop anyway, when lockdown would end.WHY would I take all this trouble if in the end I still have to return to the shop and get a swap there?How inflexible can you be?And it doesn't stop here.12/ She wrote "I would be happy to send you a gift card for £40 to MAKE UP FOR any confusion ... caused". I used to take such pride in buying from lush but over the past 2 years poor customer service, and over priced products have completely changed my perception of this company. LUSH Customer Service : rated 4 out of 5 on MakeupAlley. Consumers satisfied with Lush most frequently mention bath bombs, customer service and high quality. My order arrived nicely packaged and that's all the positivity I can give. She said I couldn't get a refund without a receipt!8/ I asked why only told now, after I already returned the pots & everything else (no reply to this) + A/ at my shop they only give receipts on request, not automatically (made to feel it's unecological! Outstanding customer service. Lush reviews (www.lushusa.com): Lush lift. Glassdoor has 1,007 Lush reviews submitted anonymously by Lush employees. This was supposed to be a special gift, I had saved up to buy this gift for my mother and given the price I expected a much better quality product. Then I got an email at 6am to tell me they had damaged my parcel so much so it had to be returned. Cart All. The staff at the store level were simply lovely and the women at HQ blew my socks off with their exceptional response to my issue. Outstanding customer service. Truly some of the worst customer support I've ever experienced. I chose a replacement which was immediately ordered for me and I got an email confirmation of replacement order straight away.
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