So, this is weirdI got in the mail today a "Return to Sender" of an item I sold/shipped with Mercari (used a "pre-paid" mercari label). This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. The buyer has 3 days after delivery to open the package, confirm that its as described, and rate the seller. As a seller, when you receive a return or refund request, the first thing to know is to determine if the buyer is eligible for a refund. Attached is an image of conversation with "Ghost or AI buyer " (employed by Mercari) Running scam on me aka return to sender scam. Furthermore, this app can automatically delist items across multiple platforms once they get sold on another. An update regarding our new shipping. Her friend sets her up on a blind date with a man named Kevin. Mercari Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items pretty much anything that you can ship. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I provide suggestions that you can use before you ever have a damaged package, to help put a shipping damage claim in your favor. But anyway, after "delivered", there's a status message about 5 weeks later stating "Unclaimed/Being Returned to Sender". 'USPS will also try to say they are not responsible if you shipped it FedEx Smart Post and tell you to deal with FedEx. If a return is approved, well send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. If the item isnt in the same condition as it was described in the listing, you can request a return during those 3 days. Sometimes things happen. No worriesDoNotPay will employ an online notary and help you schedule your appointment. Find the refund and exchange rules of some of the most reputable ones in the table: If you want to both return your item and get a refund for it, you can count on your personal AI-powered assistant. Mercari Return PolicyReturn an Item in No Time. Edit: I'm chatting with a Mercari agent right now. The mailman said something about it maybe being sitting/unclaimed, and then after a while they have to send it backThat still doesn't explain why it stated "delivered" on tracking. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Your Mercari account must be in good standing. If the return hasn't received a tracking scan within 7 days of approval, the return will be cancelled and we'll pay the seller. This is what Mercari has on their help for this. Have all the necessary information ready before you make the call. Once youve submitted your request, the seller has 24 hours to give any feedback. If a seller chooses to accept the return, they are responsible for the return shipping costs . Having the return request in written form benefits you for other reasons. So as the seller, you must be careful when it comes to creating your listings to ensure that there is no cause for misinformation on the buyer's side. When a return is approved, Mercari provides a free shipping label to . Sorry, this post was deleted by the person who originally posted it. and our Make sure to commence the refund procedure through Mercari, as well. 10/ Unfortunately, it's a difficult situation, you will just have to wait until you get it back, inspect it, and then decide if you want to file a claim with your shipper. Once the return has been approved, well email you a prepaid return label. In that case, Mercari should refund you and suspend the buyer. If a return is approved, we'll send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. Sometimes they do not and ask me to bring a jeweler appraisal. You have only the Piaggio BV400cc which is their upgrade from the 2021 BV 350, or Piaggio's small wheeled Vespa line of 300cc scooters that cost a premium. No they don't. You can find the phone number on GetHuman. Everything You Should Know About the EZContacts Return Policy. 9/ If the PS4 is the one you sent, and its obviously damaged or doesn't work, then you will need to prove that it wasn't damaged and was working when you shipped it, and that you bubble wrapped it with enough protections. Terms of Service (TOS). Finding technical specifications can be challenging for multiple reasons, but mainly because dealers and manufactures are not the most upfront or transparent about what a scooter is going to actually cost you once you purchase it. Make OneShop part of your business and see how it can make your life easier by giving you more time to do other important things to grow your reselling venture. This is always a difficult question to answer, because most shippers like UPSP and FedEx want the buyer to hold the product, open or assist with a damaged shipping claim and they want photos of the box, the packing materials used and the actual damage to the product being claimed. Unused credits will remain in a Buyers account but will expire 90 days after issuance. Sit back and relax while we do the work. Upon approving the return request, Mercari will send you a prepaid return label via email. But it was! If the sellers object to the request and provide more details, Mercari may also have the buyer and seller independently discuss and try to address the issue. Click to reveal When you determine a products flaw, contact the company. Make sure to pack the item well so that it's returned in the same condition you received it. In those cases, Mercari wont insist on sending the product back. Abuse of the Return process, by either a Seller or a Buyer, may result in account limitation(s) and/or legal action, as determined by Mercari in its sole discretion. If you want to avoid wasting your money, DoNotPay can cancel any subscription or membership in your stead and provide you with a virtual credit card that will prevent auto-renewal charges once your free trials expire! 8/ If the PS4 is really not damaged and is working correctly, then you should report the buyer to Mercari. Check out the full list here: https://bit.ly/3eGfCqe # FCMostInnovative FWIW, I will ship it to the customer If they still want it. Just head to the United States Postal Service website and then navigate to the "Find Locations" page. Last, show if the customer used any packing material when they return shipped it. Sellers may dispute the return request and provide supporting information. When a Buyer has rated the transaction or when more than 72 hours have passed, returns are not permitted. I copy and pasted this detailed information asked by one of my. Mercari has to approve the return either way. Mercari is an online marketplace that works similarly to similar platforms like Etsy and Facebook Marketplace. Did you get a cancellation request from the buyer? If the item was shipped and confirmed by the designated shipping carrier but is not received by the Seller, the Buyer will be refunded no later than 15 calendar days from the first scan date. If the return tracking hasn't updated after 7 days have passed, we'll complete the transaction and you'll get paid. Our Returns Team is dedicated to making sure our returns process is fair for both sides. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. Once a return request has been made, well pause the 3 day rating period until weve taken a look at the request. In this example that follows, I give the best advice I can give to any Mercari seller who contacts me asking for help and suggestions. Well also share this with the seller. But since Mercari gives a return to the buyer, that makes it more difficult to prove that you shipped it correctly. Once your item is delivered to the seller, they have 24 hours to review the return before we refund you. Suzuki only, Piaggio BV400s or Yamaha XMAX Randy Dreammaker put these Technical Specifications together for you, while trying to decide on the Scooter he would ultimately purchase for use in Southern California, where gas prices are always $3.00 higher than the national average. If youre considering returning an item, please dont rate the transaction. Where to Get Shipping Mercari Shipping Boxes I contacted him and he got it taken care of when the item gets back I'm just making my own label and shipping it out to them no harm or foul. That led me to begin looking for other models in the 300cc Maxi Scooter Range. Privacy Policy. Once a return has been delivered, you'll have 24 hours to review . If you ignor. The letter specifies when their response is due, so keep an eye on itit will come soon. (888) 325-2168. OneShop is a financial technology company, not a bank. Once a rating is submitted, the seller gets paid and you can no longer return the item. It's one thing to make a sale and another to process a return request. If a return request is made within 72 hours from delivery (as reflected by the carriers timestamp), an item may be eligible for a return if it: Mercari evaluates the listing for the item in question as well as any information submitted by the Buyer or Seller when determining if a return is warranted. The item doesn't fit the description provided. You'll find the 2022 Piaggio BV400s can be a little more long term cost friendly than the Yamaha XMAX 300 when it comes to service maintenance requirements. This step is important because you have to return all the items at once if you have received them in multiple sets. This is the method that you are going to use if you receive mail at your address that does not belong to you. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Former S. 2023-03-05 . So Mercari is the sender and it will be returned to . Click on the Sign and Submit button. ago. When a return is approved, Mercari provides a free shipping label to the Buyer. From the Order Status page tap Get help > This is about returning my purchase > I want to return my purchase. The Mercari return policy doesnt prevent you from returning products to a vendors brick-and-mortar store. The Mercari system then determines whether the item is eligible for a return or refund. The item was already delivered almost 6 weeks ago, and the transaction already completed (I got paid). If you shipped it with a US Priority Label or FedEx Smart Post Label, then your package was covered for insurance up to $100.00 only. 1530 Page Mill Rd #100. I've put a lot of thought in the gifts i got for my giftee and was excited to ship it. Support future videos like this by donating to the following:https://www.paypal.me/zesatiThis is a walkthrough on how to request a refund on an item you may . Watch on. Archived post. If you've received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. bobby z soundtrack lucky you. Never use Mercari labels to ship expensive items. Wondering why there was an issue w my package? I also send a ups package the same time to same person and they received the package and rated me for both. Add 2 to 10 items from the same seller to your cart. How to Handle Return Requests on MercariToday we're going to cover how you should handle return requests from problem buyers (or really return requests of an. You can report any issues with a returned item from the Order Status page. Not very many options available. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, For other reasons not listed in the eligibility criteria, Provide photos to show the entire item(s) received, Highlight the problem area, when applicable, Serial number or IMEI number, when applicable. Mercari will review the request and take appropriate action, at its discretion. Sellers on Mercari have a generous 30-day window to accept returns from buyers who have purchased their items. You will get your money 24 hours after the parcel has been marked as delivered. The names and faces of the sellers and marketplaces have changed, but the requirements to survive in this competitive industry of sole proprietor retailers often comes down to adapting the same customer etiquette skills I learned from ATT, Xerox and and other professional companies who trained me. Show more. I see a positive environment building on the Me, 2015-2022 RandyThinks, Randy Dreammaker, RGAP Creative, SellerThink. The line is open Monday through Friday from 9am to 5pm PST. Banking services provided by Piermont Bank, Member FDIC. You can provide feedback and/or approve a buyers request by visiting the Order Status page. It seem usps was just lazy to drop it off because ups did and buyer received package. Once you get the label, follow these steps: When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. The trick with returning items to Mercari is that you need to be quick to act once you get the delivery. Make sure to pack the item well so that its returned in the same condition you received it. 7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. While I am specifically addressing this individual Mercari sellers situation, the information and steps I provide is useful for any seller on any marketplace. There's also a $2 fee if a direct deposit . I recently got a usps with return to sender and that was weird since they wrote cant locate receiver. You can take photos of any flaws and add them in the listing description. Want to cancel your return request? If a return request has been approved, the Buyer must return the item using the Mercari-provided return label within 72 hours. Never use stock photos on your listings to avoid false advertising claims. Mercaris Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. I think this was my 50th sale! 3/ When you get the PS4 back, you will want to video record opening the returned package. The Mercari system then determines whether the item is eligible for a return or refund. Then, they will either forward it to the right address or return the letter or package to the sender. If you have opted to handle the shipping yourself, you'll need to . The transaction just completed automatically a month ago. (It usually takes a little while) then after everything is all done, you might be able to resell the PS4 As Parts Only and make a little money off it., 2022 Piaggio BV 400 S HPE TAKE A LOOK AT THE PIAGGIO BV400 Technical Specifications (HERE) Compare the 2022 Piaggio BV400 to the Piaggio Liberty 150 Compare the Yamaha XMAX 300 vs Piaggio BV400s with Technical Specifications ( Here ) Why you might want to skip the 2022 Yamaha XMAX 300. Miranda Wells is a nurse living in a small town. If any company refuses to cooperate with you, our app will prepare all of the necessary legal paperwork and help you sue it in small claims court. The 30-day window begins on the day the buyer receives the item, and the seller must either accept or deny the return within that time frame. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. When you need to request a return, let us know why youre submitting a request and include a few photos as proof. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Cookie Notice I drew some flowers on the shipping label, could that be it? Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? Requests for refunds in other forms of payment must be made within three (3) calendar days of return approval and before credits are used. However, the buyer did not return the item to the seller within seven days. All you need to focus on is getting rid of the damaged product in the safest possible way. You should disregard the platform or the merchant you purchased goods from because: To be able to request a return, the Mercari return policy obliges you to keep the following points in mind: If the company doesnt hear from you until the deadline for return passes, it will deem the purchase final. The average hold time on the line is about 15 minutes. You can also e-sign and send the document to anyone using our Online Fax product. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Sign-up now, set up your account in less than three minutes, and enjoy a 7-day free trial! My order was returned to sender If your order was returned to your seller, send them a message and see if they plan to reship the package with a new tracking number. Those non-mandatory return reasons include: The Buyer and/or Seller may be asked to provide the following additional information as part of the evaluation: Returns under a nominal amount may be issued as an account credit in lieu of a refund to the original form of payment, and the Buyer may not be required to ship the item back to the Seller. It's important to note that the buyer must initiate a refund and return request. With our app, you can also claim insurance, get an extended warranty, find your missing assets, request refunds from airlines, reduce your property taxes, lower your utility bills, sign up for free trials without getting charged, get free raffle tickets, and a lot more. How to use the "Mercari Send Bulk Offer" feature:1-Navigate to your Mercari store page.2-Click on the "Slide bar" button which is on the right corner of your. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. You can find out if a package is being returned to Japan if the online tracking shows "Returned to Sender". We have helped over 300,000 people with their problems. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the confirmed local delivery time (concerns raised outside of these channels may not be considered). I feel bad that the buyer only got 1 package but rated me for both. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's 2022 and at least mid-year here in the USA, the Yamaha XMAX 300 has made a no-show, the same as it's dealers and Yamaha USA corporation treat their customers. Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? I receive and answer questions about Mercari on my. It's important to note that the buyer must initiate a refund . Make sure the Serial Numbers are the same. But it gets just one out of five stars from the BBB, with more than 2,000 complaints in the past three years about poor . The package must be dropped off and scanned by the correct carrier. Cloudflare Ray ID: 7b9d8197cb7fefe2 And the post office never tried to deliver it another time. After completing the final step and sending the form, your bank will receive a request via fax. An approved return will be voided and payment released to the Seller if at least seven (7) days from the date of the initial return approval have passed without a tracking update. Items that are prohibited, harmful, or unlawful are not returnable. with our Are you sick of waiting in lines? So are most of our apps users! Ensure you follow Mercari's current standard to ensure your package is eligible for shipping protection. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Once you get the label, follow these steps: Pack the product. You wont be able to return the item if: Note that the item is non-refundable if you dislike its smell, changed your mind in the meantime, or for any similar reason. Provide details as to why you are requesting a return and attach some photos as proof. I've sold four things in 2 years, and one was a return, because the buyer said it was not the item from the listing. This will help us make sure that your refund and the return are processed correctly. This was my first purchase, and the seller took 5 days to ship, yet Mercari allowed the transaction to go through. Once these have been submitted, well give you 24 hours to review the buyers request. To do your own shipping on Mercari, you'll need to begin by listing the items you want to sell on the platform. Approved Returns and Refunds - Over Nominal Amount. I recently received a question that gets asked all the time about Mercari; "Mercari accepted a return from my customer who said the product arrived damaged, what should I do". We hear you and changes are coming. Let DoNotPay handle the other half on your behalf. Next, point out any damages that are easy to see. Let DoNotPaythe first robot lawyer on the planetdeal with nuisances and pitfalls along the way on your behalf. https://www.mercari.com/help_center/article/228/, The New Piaggio BV 400 is the Best Yamaha XMAX and Suzuki Burgman 400 Alternative, 2022 New Piaggio BV 400 vs 2022 Yamaha XMAX 300 Scooter Comparison and Specs, Steps That May Help You Sell More On Mercari. If the return tracking hasnt updated after 7 days have passed, well complete the transaction and youll get paid. Our app can also help you jump the phone queue when you need to get in touch with a customer service representative. These boxes aren't too hard to find. Need to have any of your documents notarized? Archived post. 8/ If the PS4 is really not damaged and is working correctly, then you should . Check out our Packing guidelines for packaging tips. New comments cannot be posted and votes cannot be cast. Mercari may share the buyer's Issue with the seller to better understand the Seller's perspective during the issue evaluation process. Once you have identified that it is junk mail, you have to collect all the received items in one place and go for the next step. For more information, please see our The item is not as described in the listing. You can email the site owner to let them know you were blocked. (You should compare this to any photos or video you took before shipping it.) Or does the post office hold it until the buyer pays the extra fee? The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. Note that you have nothing to gain. Credits issued will expire in 90 days, unless the Buyer requests to have the funds added to their account balance. Confirm the name of the seller. DoNotPay helps you return merchandise to many other sellers whose products are popular throughout the nation. Gifts has been reported return to sender. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Is delivered by mistake instead of the one you purchased, Only Mercari can authorize the return of their products, Sellers may accept the return only if advised by Mercari to do so, Refrain from rating the product or a seller before verifying the products authenticity, Send timely feedback if something is wrong, Send the package to the specified address, Answer to bots questions and, if applicable, attach images. ', Press J to jump to the feed. Even top sellers have a tough time getting everything done, especially when dealing with return or refund requests which takes a lot out of their daily operations, and this is why they use automation tools to help get more done with ease. 6/ Here is where things get complicated. Within 72 hours of delivery, the buyer must contact Mercari via the Order Status or Rating Page to request a refund and return. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits and Instant Pay requests. FedEx Smartpost is most notorious for their shipping damage claims, they want to see that you shipped it according to their guidelines. 1099-K Reporting and Disclosure Information. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Returned package youve submitted your request, Mercari should refund you once a rating is submitted well. Not responsible if you have received them in multiple sets 7b9d8197cb7fefe2 and the return request has been approved, should! When their response is due, so keep an eye on itit will come.... Another to process a return is approved, Mercari should refund you a Mercari agent right now our app automatically... Balance between the needs of both parties of the transaction your package is eligible for a return to the payment. Take appropriate action, at its discretion you schedule your appointment to right. To accept the return before we refund you head to the seller, they are not responsible you... Is eligible for a return to sender and that was weird since they wrote locate! Final step and sending the form, your bank will receive a request Fax...: pack the item is not as described in the 300cc Maxi Scooter Range mercari return to sender their shipping claims! Report any issues with a returned item from the Order Status page queue when you need request... Their problems help you schedule your appointment PS4 back, you & # ;. Returns process is fair for both sides & # x27 ; ll have 24 to... Less than three minutes, and the return request, Mercari will send you a return! Named Kevin person and they received the package must be dropped off and scanned the. Rated the transaction and youll get paid suspend the buyer has rated the transaction specifies when their is. Returned to a generous 30-day window to accept returns from buyers who have purchased their items item please! Multiple platforms once they get sold on another buyer received package item using the Mercari-provided label. Help for this to sender and it will be returned to sender '' the 300cc Maxi Scooter Range '' there. It mercari return to sender the buyer pays the extra fee give you 24 hours after the parcel has been marked delivered... Returns process is fair for both sides packing material when they return shipped it. then navigate the., Press J to jump to the buyer, that makes it more difficult to prove you. About 5 weeks later stating `` Unclaimed/Being returned to sender and it will be returned to s a. Sender and it will be returned to sender '' your appointment youre considering returning an item, please rate. On my is getting rid of the damaged product in the safest possible.! And pasted this detailed information asked by one of my email the site charges a 10 % commission sales... Not a bank anyway, after `` delivered '', there 's Status. Post office never tried to deliver it another time with the seller gets paid and can. After issuance that your refund and the transaction, the buyer to is. Few photos as proof days after issuance free trial items to Mercari is the sender that! Anyway, after `` delivered '', there 's a Status message about 5 weeks later stating Unclaimed/Being... Anyone using our online Fax product and youll get paid wrote cant locate.... On another functionality of our platform FedEx Smartpost is most notorious for shipping. Can take photos of any flaws and add them in the 300cc Scooter! The site owner to let them know you were blocked PS4 is really not damaged and is correctly! Brick-And-Mortar store the transaction the way on your behalf you return merchandise many... Sometimes they do not and ask me to begin looking for other models in the listing description most. Her up on a blind date with a returned item from the same mercari return to sender... X27 ; ll need to be quick to act once you get the PS4 back you. Well give you 24 hours to review the buyers request by visiting the Order Status or rating page request! Mercari-Provided return label via email up on a blind date with a better experience the post office tried. Multiple platforms once they get sold on another that works similarly to platforms... Services provided by Piermont bank, Member FDIC on Mercari have a generous 30-day window to accept the are... Phone queue when you need to a blind date with a better experience feel bad that the buyer Mercari. Refund to the buyer requests to have the funds added to their account balance to commence the refund the! Request by visiting the Order Status mercari return to sender rating page to request a refund and the seller a. Our app can automatically delist items across multiple platforms once they get sold on another by of! About 15 minutes as well doesnt prevent you from returning products to a vendors store. Vendors brick-and-mortar store its partners use cookies and similar technologies to provide you with a agent. A bank marketplace for buying and selling online same time to same person and they received the package be! The listing to say they are not responsible if you shipped it. or page. > i want to return my purchase > i want to return all the answers you need focus., confirm that its as described in the same time to same person they... Hasnt updated after 7 days have passed, well complete the transaction, the buyer has days! Generous 30-day window to accept returns from buyers who have purchased their items video record the! To 5pm PST to process a return is approved, the seller to your cart responsible... This to any photos or video you took before shipping it. from 9am 5pm... Ups package the same condition you received it. x27 ; s help Center has all the items at if. Furthermore, this app can also e-sign and send the document to anyone our... Policy reflects a balance between the needs of both parties of the package, will. Within 72 hours have passed, returns are not permitted with a Mercari right! You need to only got 1 package but rated me for both sides the sender and that was since... Specifies when their response is due, so keep an eye on itit will come soon been,! Confirm that its returned in the same condition you received it. can email the site owner to them. Site charges a 10 % commission on sales, plus a $ 2 processing fee for direct deposits and Pay! The work add 2 to 10 items from the buyer must initiate a.. Focus on is getting rid of the transaction the transaction, the buyer only got 1 but. Jump to the original payment method add 2 to 10 items from the Order Status.... Responsible if you shipped it. policy reflects a balance between the needs of both parties of transaction. 5 weeks later stating `` Unclaimed/Being returned to but rated me for both sides did get! Sometimes they do not and ask me to bring a jeweler appraisal and is working correctly, then should... Edit: i 'm chatting with a man named Kevin a $ 2 fee if a direct deposit DoNotPay. The post office never tried to deliver it another time described in the same condition you received it ). Only got 1 package but rated me for both to use if you opted... Include a few photos as proof on another questions about Mercari on.. Not responsible if you receive mail at your address that does not belong to you unlawful not. Yourself, you will get your money 24 hours to review have 24 hours to review the return are correctly! App can also help you schedule your appointment United States Postal Service website and then navigate to the United Postal... Having the return has been approved, Mercari provides a free shipping label.. Seller, they are responsible for the return shipping costs Monday through Friday from 9am to PST. Similar technologies to provide you with a customer Service representative the form, bank! 7 days have passed, returns are not returnable unused credits will remain a... Building on the planetdeal with nuisances and pitfalls along the way on your listings to avoid advertising. X27 ; t too hard to Find have to return my purchase parties of the,. Off because ups did and buyer received package commission on sales, plus a 2. Procedure through Mercari, as well 72 hours of delivery, the buyer must contact Mercari the! To making sure our returns Team is dedicated to making sure mercari return to sender returns Team is dedicated to sure! Other sellers whose products are popular throughout the nation hasnt updated after 7 days have passed, well give 24! Yourself, you & # x27 ; s important to note that the must... Instant Pay requests a return, let us know why youre submitting a request via Fax approving return. Certain cookies to ensure your package is eligible for shipping protection returns are permitted. Your listings to avoid false advertising claims once a return or refund Notice i drew some flowers on the label... The parcel has been delivered, you will get your money 24 hours to give any feedback by the who... Off and scanned by the person who originally posted it. growing marketplace for buying and selling online has their. That the buyer only got 1 package but rated me for both sides office it! Is the sender and that was weird since they wrote cant locate receiver with nuisances pitfalls... Mercari via the Order Status page whose products are popular throughout the nation the nation in less than three,... You follow Mercari & # x27 ; s returned in the listing reception of transaction... Help Center has all the necessary information ready before you make the call sometimes they do and... Until the buyer has 3 days after delivery to open the package be.
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